Category: Service Design

Challenge:

In order to drive ARPU and non-voice revenue, MTN embarked on a series of disruptive innovation efforts – one of them being in the mobile banking space.

Process:

Picking up various solutions from a JV with Standard Bank an incubation team was developed to set up a fully-fledged mobile banking solution.

Solution:

Currently this mobile money solution is deployed in South Africa though partnership with Pick n Pay.